Go Air — refund not recv

Address:

Mumbai City, Maharashtra, 401105

I had a flight from mumbai to leh on 25th june 2019, due to some problem they r not able to land leh airport, so they ask us to refund our ticket full amount within 2 working days and also take our pnr copy. But till now we are not recv a single amount. I wrote feedback team, call center team, but no one respose my mail or call. Its passed almost 15days