Go Air — refund of hold and cancelled ticket

Address:	B-401,Om Deep Apartment,Nr Kargil Rickshaw Stand, Kargil ,, Thane, Maharashtra, 401303
Website:	[email protected]

I have put below request for refund, which they claim to be paid within 15 days, till date not replied and refunded to same account.

Nor updated on refund status.

Service request number Date and time Time
G[protected] 26th Jan 2020 08:11
G[protected] 26th Jan 2020 08:17
G[protected] 26th Jan 2020 08:37
G[protected] 13th Jan 2020 02:33
G[protected] 13th Jan 2020 02:34
G[protected] 13th Jan 2020 02:35
G[protected] 13th Jan 2020 10:24
G[protected] 13th Jan 2020 01:36

Awaiting call back and update from Goair Customer care team.
They denied receipt of money even after sending bank statement showing credit in GoAir account and provided bank statement and transaction reference to check at their end which is undone.