Go Air — regarding my full refund my payment of pnr no p6kfuc dated 08 jun'20 from srinagar to goa

Flight has been cancelled by go air and i didn't get full refund or credit shell of pnr in my account.

Also, goair is not providing proper information to their customer. I have dropped 6-7 mails to
[protected]@goair.in but no response from them. Also, i have tried customer care but no one responded.

Please find below last message which i received from goair but i haven't found any pnr balance or refund.

Dear smart flyer! Goair would like to inform you that for your pnr p6kfuc the flight g8 - 193/194 on 08 jun'20 from srinagar to goa has been cancelled. This change is due to issues beyond our control. Goair protects your reservation for a period of 1 year. You can rebook your reservation to any sector (Difference in fare applicable) by visiting our website www.goair.in or you may call us on[protected]/[protected], up to 2 hours prior to departure.

Please help me to get my refund or pnr credit in this crucial time.