Go Air — Scheduling issues and rude behaviours

Address:	Pune, Maharashtra
Website:	www.goair.in

I have booked a ticket as per agent's guidance on call and he told me to book the ticket which is suppose to be night but in eraly morning flight.

I have escalated next day and spoke with an agent who promised a callback, the amount of money on both the flights were same, i guess it is evening 7:55pm flight we were to book and agent asked me to book the morning flight after specifically told i was late flight as much as possible we have patients and oldies to be taken care and i never knew the time forwart was 24 hours format which caused lots of trouble but they never callback and never help and they promised 5 callback which they have never done until this day. I have written to nodal and all the appellate but no response. So sarcastic and [poor way and rude as well. Go air sucks.

Pnr - s18702. — forwarded message — from:
Date: 21 jul 2016 01:13
Subject: re: fwd: goair confirmation #s18702 [ ref:_00d90g2nx._500901ljlqt:ref ]
To: feedback email
Cc:

If you can't trace ur bull systwns and your mistakes it us ur bloody fault... I don't care who is the next level of contact in go air from nodal and appelate to put a complaint against the first person who helped us in booking and you who are so sarcastic, bloody stupid.

Give me the nodal and appelate of go air, right now.

Even you promised callback and missed it... I wanna make it know to the world about ur support services, bloody dog. Slipper u on your face.

On 20 jul 2016 17:54, "feedback email" wrote:
Dear mr. Kumar,

Thank you for writing to us, sharing your recent experience with goair.

Further to our telephonic conversation on 19 july, we would like to inform you that we are unable to trace the call made from your registered mobile number to our reservations team for pnr# s18702.In view of the same, we regret we are unable to comply with your request for a waiver on the applicable rebooking charges and assure you that no discourtesy is intended.

We look forward to welcoming you on board our flights soon.

Regards,

Jennifer shivtarkar
Executive– customer care
Goair — original message — from: prasanna kumar [[protected]@gmail.com]
Sent: 14/7/2016 1:52 pm
To: [protected]@goair.In; [protected]@goair.In
Subject: fwd: goair confirmation #s18702

Hi,

I have been waiting to hear back but no one called or replied to my
Complaint.

I have booked a ticket and it happened to be morning flight instead of
Night flight - your agent assisted on call to book this.

I have complained the same day and four days later have called you, i was
Promised a callback in 2 hours but none contacted till now.

I want my below booking changed to night flight after 10-11pm same day.
Screenshot attached. — forwarded message — from:
Date: 5 july 2016 at 19:48
Subject: goair confirmation #s18702
To: [protected]@gmail.com

Corporate office for customer communication:

Go airlines (India) ltd.
1st floor, c-1, wadia international centre (Wic),
Pandurang budhkar marg, worli, mumbai 400 025.
Telephone: 6741 0000

Visit www.goair.in or call[protected] /[protected]

Sms to 57333 in the following format to receive an update on flight status
& city specific arrivals/departures for the next 3 hours.

G8 [flight number] - to receive an update on flight status
G8 [city code] or [city name] - to receive an update on the next 3 hours
For all the arrivals/departures from that city

*mr prasanna kumar*

Phone:91
Mobile:[protected]
Email:[protected]@gmail.com

* traveler (S) information: *
*kumar, prasanna mr*
* date * * dep time * * from * * to * * flight no. * * terminal * * airline
* * status *
28oct2016 08:55 new delhi pune g8 - 173 terminal 1d goair confirmed
* e-ticket numbers * * booking reference: s18702*
Date of booking: tue-05jul2016 14:14 receipt and itinerary as of
Tue-05jul2016 19:46

Service tax invoice
*pan:* aaccg2599k
*service tax no.:* aaccg2599k st001 *go airlines (India) ltd. (Registered
Office)*
C/o britannia industries limited, a-33,
Lawrence road industrial area,
New delhi - 110035.

- the pnr number is a unique number and may be treated as invoice serial
Number.
- all disputes are subject to exclusive jurisdiction of courts at
Mumbai.
- this is a computer generated receipt/itinerary and there is no
Requirement of signature.

Kindly present either the itinerary receipt or the e-ticket with a valid
Photo id at the airport and check-in counter. Our check-in counters are
Open 2 hours prior to departure and close strictly 45 minutes prior to
Departure.

*detailed itinerary: new delhi - pune*
*from-to* *flight* *departure* *arrival* *stops* * terminal * * status *
New delhi – pune g8 - 173 fri-28oct2016 08:55 fri-28oct2016 11:00 0 terminal
1d confirmed