Go Air — Surname Change

Address:

Kutch, Gujarat

Respected/Madam/Sir I tried several time from your customer care number regarding changing of surname but still negative response from your officials hence again i want to state that in the given below ticket i want to change the Surname of the 2nd Passenger as a Jyoti Parasd instead of Jyoti Singh because by mistake i entered wrong Surname and i tried several times to your Go Air customer care executive but they casually reply you cancel the ticket and re-booked the same and charge of the same is around Rs. 1750/- i also contact from my booking agency Easymy trip.com. but he also reply only airline company will change the Surname hence pliz suggest me this is the not justice to consumer because in Railway also option for correction of the name gender etc. Details of Ticket is Confirmation ID [protected]C21HKT4Z PNR 3G1G6L Flight Details Ranchi to Mumbai Flight (Outbound): Flight number G8 - 385 (Go Air) Departs Ranchi on 20/06/15 at 15:30 Hrs Arrives Mumbai on 20/06/15 at 17:50 Hrs Fare Details Total Fare INR 13171 Basic Fare: INR 648 x 4 Adult Tax: INR 10712 Total Service Charge : INR -133 Service T. : (0.0%) INR 0 Passenger Name(s) SINGH/POONAMKUMARI Mrs (ADT) SINGH/JYOTI Mrs (ADT) SINGH/ADITYA Mr (ADT) SINGH/JANVEE Mrs (ADT). Hence please consider the same if no any positive response from your end then i have only option to ask to consumer forum either Ministry of Civil Aviation/ PMO through our Chiif Minister/ ourlocal Representative because such type of behaveiour is not ajustice with common people. Sanjay Kumar Singh Gandhinagar, Gujrat Mob. [protected]