Go Air — Useless customer care (PNR # NY2IVG)

Go air customer care doesnt reply to customer who is calling toll free number till hours of holding . Not getting proper response as how to use credit shell for the ticket booked in lock down which was cancelled by airlines. I need a call arrange by customer care rep and provide resolution as ticket prices are increasing daily on your site.
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    GoAir Phone
    +91 22 6741 0000 [Head Office]
    +91 92 2322 2111 [Customer Care]
    GoAir Address
    1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
    View all GoAir contact information