Go Airlines — Refund denied for refundable tickets

Website:

www.goair.in

I have cancelled tickets for 4 of my family members including myself well in advance. The ticket is refundable and still go airlines has denied a refund. They are forcing us t travel in these unprecedented times otherwise we lose all our hard earned money which is more than 30000. They aren't responding on mails or social media and this is why i am initiating an official complaint against them. Please help and ask them to refund the amount.