I travelled by go first on 31st dec, 2021 in the flight number G8 1509. On arrival at the Dubai airport one of my luggage was not present at the baggage claim. We had filed a manual report at the baggage information center. We also called go firsts support for which they asked us to send a mail with all the information.The file number for the same is G[protected].
We suspected that another traveller must have taken our bag by mistake since a similar looking bag was left unclaimed.we had noted down the PNR number and bag tag details of that luggage. We requested the airlines to contact this traveller or to provide us with his contact information as to clarify if something of this sort had happened.
For three whole days we kept calling the airport and airlines just to be told that there is no update and they weren't able to track luggage.
On the thrid day, we went to the airport in person to which they told they haven't received any information on the location of the bag. Then we went to the Dubai office of Go First where they asked us to send a mail once again with the details.
By this time we had send alot of mails on the same issue and made a number of calls which weren't fruitful.
After alot of phone calls and googling fortunately we were able to get the name of this person and his contact and on calling him, he told that he had returned the bag on the same day once he realised the mistake.
We went back to the airport for the second time that day to find it there, to which the airport staff replied that they never noticed the tag properly. This is a clear picture of how responsible Dnata is. Utterly disappointed with the way this issue was handled.
We had spent such alot of time, money and energy to track this down. Very disappointed with the airlines and it's responsiblity on addressing this issue. Was this information helpful? | 
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