Go First Airline Complaints & Reviews

Dear Sir/Madam,
I am writing to formally seek your intervention regarding the long-pending refund for airline tickets canceled by Go First. Despite multiple follow-ups with both Go First and Makemytrip, the refund has not been processed, even after more than 18 months.
Details of the Bookings:
Date of Booking:4th March, 2023
Booking Platform: Makemytrip

Outbound Journey (Mumbai to Bangalore), Detail...

I had booked a two way flight for 3 passengers from Pune to Delhi and back. The amount was around 30, 000 and it has been several months now and no refund has come. It is not a small amount. The flights were of June and I have constantly called and emailed but got no response....

I was booked ticket from Jammu to New Delhi. The flight was cancelled in sudden and no proper arrangements was done by the airline agency. After of this it had been more than 4 months the refund of Rs 7576 has been not approved by agency.
Many time take follow up from customer care, but always I got monotonic answer.
Very bad experience and I will not prefer to book any service with Go first....

It’s been more than 1 month now and I have not received any refund however the company has issued a credit note that does not have any value to me....

I booked the international flight ticket, by mistake i put the sir name wrong of my wife. In passport sir name was different, when I asked they did not correct it.
I cancelled the tickets & rebooked the flight it cost me 280000 in rebooking.

whereas there is one ticket from Airasia they just changed it in one request

Flight from bangalore to mumbai is almodt delayed by an hour and more than that worst onboarding cree even to hesitate to give a small update and treat like as they are issuing tickets for free of cost.

Today i ve travelled in G8-352. Due to delayed flight i missed my train my whole travel planning distubed due to delayed flight, my ticket is from patna to mumbai G8-353 departed from patna at 1450 hhrr and timming was 1400 hhrr and arrived at mumbai 1810 hhrrs and my train was schduled at 1817 hhrr, i need my train reservation refund 650 Rs.

Our flight number G08 0718 GoFirstairways #ahmedabad to #newdelhi 6.55pm which was late then it was 11.30 pm now it is showing 00.30 am so there is no provision if #DGCA how can be so careless and funny thing you don't even take any action very funny incidents when 11.30 pm start boarding but within 10 minutes later staff given information flight having technical issue then flight delayed again 1 hour

Hi
Tried to web checkin but the website was down so went to the airport and tried to check in again at the kiosk which never worked and upon going to the checkin desk was denied boarding saying gates were close although I was 60 min ahead of the departure
Also no proper response at the counter by the staff, just asked to leave

A formal complaint about my strong dissatisfaction at the disgraceful treatment I received at Muscat International Airport. This happened when I visited the counter F, on 21st September 2022 at around 11:15 pm.

Firstly, I am writing to complain about the behaviour of your staff (in the cargo counter, in-front of seal and go, opposite counter F) during my travel with the Go First Airline Although, yesterday during my travel I observed unreasonable behaviour and practice conducted at the airport. Yesterday, Tuesday September 21st 2022, I flew from Muscat to Mumbai, my flight number was G830, and as it is customary, I checked-in my baggage two hours before my flight took off. But once at the counter to collect my boarding pass after presenting my COVID vaccination certificate, surprisingly, I was not given it until I presented the Air Suvidha Form. Moreover, this form is no longer required by the Indian government any longer nor was it ever mentioned on the Go First Air ticket.

The staff forbade to give me my boarding pass unless I got my Air Suvidha form. Despite producing the above-mentioned form this specific airport staff was significantly rude to me and demanded that I pay him 6 Omani Rials for this form (it was just one sheet of paper). Meanwhile, the Go First ground staff did not inform me or the other passengers about the form while waiting in line. Despite paying the given amount and further questioning this particular staff as to why it cost 6 Omani Rials, he was extremely disrespectful and I quote asked me “why don’t you go home and print it and come back then”. He was extremely discourteous and impolite. Despite paying the amount demanded I was not given any receipt/ proof of payment from the Airport making it an illegal way of making money.

Moreover, Airline people at counter F10 tried to be smart in covering their mistakes for the demand of money. On further inquiry they turned a deaf ear to it and completely ignored my queries. The Go First Staff and this man at the cargo counter had no idea as to why Air Suvidha form is required, and are holding the passengers responsible, when in fact no such documents and forms are required any longer. Also, some passengers were asked for the forms and COVID certificate while some passengers were not, people were randomly picked on to pay an unreasonable amount of money.

After this behaviour, I was in complete shock for a couple of minutes.

Please look into the matter and take appropriate action against the concerned on-duty staff, especially the personnel at the cargo-services counter in front of the seal and go counter. It was a horrible experience for me and total mental harassment/torture.

Please make sure this staff member and the people concerned are reprimanded appropriately so that they don’t behave like this again.It is also the responsibility of Go First to inform the passengers of the required forms and documents to be presented in case of change of policies at the time of departure while flying with their airline .

As you can imagine, I am extremely upset, and passengers should not have to go through this and I am entitled to a refund at least by the Airline.

I travelled by Go First from Chandigarh to Mumbai on 5th Aug 2022. I had taked an insurance for flight delay for more than 1 hour by paying additional premium. The flight was delayed by 1:30 hours and I'm eligible for the compensation. The insurance co Acko insists for a confirmation in writing by the airlines. I raised request, send reminders and also called multiple times. They are not providing the confirmation.

GoFirst worst ever experience and worst solutions.
We booked air ticket (on 18th July - about 1 month back) for Kolkata to Bangalore to travel on 16th August. It was non stop / direct flight. But on 1st August, we got a message that due to operational reasons, the flight was cancelled and can be rescheduled to +/- 4 days. Only available options were connecting flights and long duration lay over. We somehow selected Kol-Mum-Bangalore for 14th Aug (2 days before) with 8 hours lay over.

Again today (12th August), 2 days before the expected journey, they have amended the booking. Time different, odd hour midnight landing and sector different. Now it's via Pune. When we talked with the representatives, they said these are the only few options. No daytime or evening landing flight and no direct flights. They suggest taking Kolkata-ahmedabad-mumbai-Bangalore or Kol-Pune-Bangalore. 10-12 hours total time when what is actually needed is just Kol-Blr.

Now in the last moment, how are we supposed to take refund and book fresh tickets with other airlines as long weekend or high demand dates. GoFirst seems to be playing with bookings and taking payment from customers and enjoy 1 month interest free fund collection. And forcing us to travel at their suitable date, time and sectors. Customers are just being made fools by them as we don't have any say in how we want to travel. worst ever experience and worst solutions

The flight was scheduled at 5.55AM from Bangalore and I reached to boarding pass counter at 5.07AM but staff at counter has denied to give boarding pass and yet flight was not departed, I beg the staff at counter and they denied saying you are late and given very rude behavior. its such a disgusting service I ever had.

This is first time i was travelling alone and such a rude behavior from Go First staff spoiled my journey, staff suggested to pay more for next flight at evening, how can they say that
the flight was not yet departed and still one hour to go then how can they says that.

I will never ever recommend this flight to anyone and very mush disappointed from the staff behavior and service.

My husband recently travelled via your airline on July 13th, 2022 via 5:30 AM flight G8- 911, with PNR number P2GRJB. At the time of check in, as he was carrying extra luggage, he had to pay an additional amount of INR 13100/-. He made a cash payment of INR 10, 000/- and didn't have cash or card or UPI to make additional payment, so called me to do the payment on his behalf for an additional amount of INR 3100/-.

Twice their staff sent me the QR code and the moment I did the payment, there was this "Response Time out" received from your system, while the money got debited from my account. On third attempt, I did a paytm payment to your staff Miss Nancy Bhatt on her paytm number for an amount of INR 3100/-, after which she was able to proceed ahead with my husband's checkin process.

She and her manager confirmed that as there was this time out done at the time of first 2 online payments, the amount will be credited back to the source of payment (My paytm account) within next 24 hours.

Its been 20 days now and despite calling the staff multiple times and writing to them via email, I still don't have the amount credited to my account. They just keep assuring that the amount will come within next 5-6 days or 8-10 days and the days just keep getting extended without any action getting actually taken to process the refund. Very disappointed. Please help me get this money refunded. I can't waste any more time trying to get my own money back from them coz of a glitch in their system.

My parents were supposed to fly from Gofirst flight PNR F6H9TC on 4th July from Bengaluru to Lucknow . But due to some medical issues with my Father which were detected and tested by your team while they were sitting on the boarding gate ready for departure, your team advised them not to travel.

Now my question is as I understand and any other layman also can understand that this is clearly a special case o[censored]nforeseen medical emergency situation and I am sure this would not be happening frequently with you.

Why am i not provided a refund for the flight cost in this case?. Also there has been no response on the mail since 20 days.

What kind of example and expectations does your airline want to set with the people with this kind of behavior.

Date of Incident - 30th Jun
Full Description
My mother is a heart patient and was visiting Bangalore for her heart surgery. We had booked our tickets back home to Kolkata on 12th Jun for 2nd July, 2022. On the 25th Jun I am given a call and told that all direct flights are cancelled & we need to take a 1 stop over flight which would 8hrs long. Understanding the trouble of airlines I agreed to reschedule it for 29th Jun and take the 7hrs flight. Accordingly, we extended our stay in hospital. On 27th Jun, 2022 again I got a call from airlines & they asked us to reschedule our flight to the next possible date and I agreed to do it for 30th Jun. Now on 30th Jun morning 8am when my flight is at 5.45PM, I receive a mail that this flight is also cancelled. This is extremely unethical. Also, TODAY morning I am not sure where am I suppose to go with this cancelled flight. We called the airlines & its the most unsupportive customer care ever I have spoken to. The only solution they have is to take refund or take a 17hr flight, The first lady Rhea we spoke to was rude enough to cancel the call immediately we asked her to put us through the superviser. We again tried connecting to Gofirst customer care and we reached to a person called Puroshutom (who refused in giving his full name for documentation purpose). We asked him to put us through the super visor and he assured us that we will get a call back.

I gave a complaint 13 may please inform the complaint status

Go first is the worst airline ever. They rescheduled four times and now it’s delayed by one full hour and that too at 12 am!! These buggers should shut down business (ram bharose Hindu hotel) . U guys don’t know how to operate your airline . Learn from competition losers!!!😡😡😡

I was a passenger of go first flight (G8-341) from Mumbai to delhi departed on 20.05.2022 at 8.40pm. My PNR number was UD4QQA.
Unfortunately due to weather conditions it was diverted to chandigarh for 4 hours.
Since i had no check-in luggage, I requested to deboard off the plane as chandigarh was my final destination. I just had a backpack with me.

I had another flight scheduled for the evening to Bangalore. I requested the flight crew but no one listened and the plane flew back to delhi. It landed at around 3 AM.
Since there was no bus from Delhi to chandigarh, I had to wait at the airport for another 2-3 hours. Also, there was nothing open to eat. Therefore, i stayed hungry till the morning.
I had to cancel my next day appointments and related travel due to this delay. As per the rule, a passenger can step out of plane at any airport if they dont have any check in luggage followed by signing the declaration form.

This airlines is worst, i. Had a flight today with gofirst at 12.45 as airlines guideline i was supposed to reach prior 1hr until counter close for boarding and i was standing in que at 11.25 and they told me the counters are closed for boarding and i cant board the flight and the only option given was to book another flight at another date and they also charged me for the other flight as well without giving me refund for my original flight, they are big scammers

I issued kannur Kuwait ticket issued 09 mar travel date 29 mar that time flight time was 15 : 15 Then I got a mail flight time changed new time was 20:30 and Kuwait arrival 23:00. Regarding this mail passenger reached airport at 4 o clock the flight departed morning 7 0 clock so i humbly request you to provide full refund

I am writing to lodge a complaint against Go First’s services. My sister and I recently took the bad decision of travelling with Go First (G8101) from Delhi to Kolkata on 11 April 2022. Following their instructions, we arrived at the airport not one, but almost two hours before the time of departure. When we arrived, we saw on the display board that the flight time was preponed by almost 30mins, without any prior notice or communication from their side. There was a huge line in the counter and they were highly understaffed. Passengers who had flights at a much later time, were prioritized intentionally so that all the other passengers who were in a rush could miss their flights and the airline could make money out of this situation.
It is unusual for any airline to have over 20 passengers missing their flights, and is indeed a sign of mismanagement and fraud.
Taking advantage of distressed passengers, when we stood in line to rebook our tickets, the rates varied for every customer without any justification. We had to pay 6500 rupees while the person next to us (also without a web check in) paid only Rs 200, due to an understanding between him and a senior official. When asked about the breakdown of the bill the person in-charge (whom we think was called Ms. Diljeet Kaur) rudely dismissed our request. She also made us wait for over an hour, while prioritizing customers who wanted to simply print their boarding passes.
We have travelled around the world with many airlines, but we have never come across such incompetency and deceit. We will never recommend this airline to anyone and we sincerely believe such a corrupt and abhorrent airline should go out of business.
Being in the hospitality sector, where the priority must be customer care, Go First made a wonderful journey with my family, THE WORST AND THE MOST STRESSFUL EXPERIENCE.

I had made my flight booking from Mumbai to Male dated 23/04/2022 departure at 11.45 am and which was a direct flight.

However recently I received a message from go air stating -
" Dear GO FIRST Flyer! We regret to inform you that for your PNR CDIFJX the following flight(s) has/have been cancelled:
G8 - 23 on 23Apr'22 from BOM to MLE.
You have been re-accommodated and your itinerary is:
G8 - 6022 departing on 23Apr'22 at 08:10 hrs from BOM and will arrive COK at 10:10 hrs and, G8 - 6023 departing on 23Apr'22 at 12:10 hrs from COK and will arrive MLE at 13:10 hrs.
This change is due to issues beyond our control. Kindly Ignore the SMS if booked as per scheduled flight timings. For any changes you may call us on[protected]/[protected], up to 2 hours prior to departure."

I am not ok with halt of 2 hours in COK having paid for a direct flight. I had a word with the go first customer service agent and they informed me that either I can cancel and get full refund or I can change my date of fly.

Since I have made all the other bookings at the time of booking flight, it is not possible for me to change my date of fly and even if I do than additional day's trip cost will not be borne by Go first.
Also, giving an option to cancel and provide the refund doesn't solve the purpose as now there is no direct flight on that date in the portal and with short time booking with high price won't be feasible for me. Further, they stated the flight is cancelled due to issues beyond control. They have been silent about the reason of flight cancellation and I strongly believe it is beause they are trying to accomodate everyone in the connecting flight and forgeting about the customer inconvenience of wasting additional 4 hours in the journey. The Airline have left no choice for the customer by informing them just few days before the departure and this is not at all acceptable.

I have tried to contact the grievance department of the airline 2 times before but still I haven't heard anything from them as yet.

Please help me resolve this issue and get the airlines to pay for their unjustified changes to the itinerary.

We travelled on 29.03.2022 from Kashmir to Hyderabad. our baggage has been damaged.

Dear Sir,

We got information from Gofirst yesterday (22/02/22) late evening that flight no. G8-789 (Kolkata-Bangalore, 9.30am) is cancelled on 26/02/2022. Since yesterday I have tried to reach them thru. customer care phone no.[protected]/[protected]/68686000 but failed for several times. Some times I have waited even 15/20 minutes. It is really unfortunate and not at all expected from the company like you. Being a customer, we are really unhappy as we have not received any assistance from Airlines since last 15hours

We need to reschedule my travel in next flight as we have to reach Bangalore by 26th Feb as above flight is cancelled

Pnr no A2FL2Y flight no G8 506 scheduled from jaipur to hyderabad at 13:20 hrs was changed to 19:00 hrs. We have been complaining to airline to change the flight or refund full amount but there is no response even after multiple multiple phone calls and mail

Refer PNR LBRDYQ and DEU37R Go first flight number G8-791 for flight from BLR to CCU scheduled 2000 hrs on 12 Feb 2022 being cancelled due to airlines imposed cancellation and intimated vide their SMS and email to my registered mobile number and email ID.
It is submitted that the airlines charged a total fare of Rs 6215 against PNR LBRDYQ and Rs 18914 against PNR DEU37R but are not refunding the amount in full but a meagre amount of Rs 800 per passenger. Also they have not arranged any alternate flight without any charges but rather are charging regular fare as per daily fares of those flight.
We are in deep trouble as have to book another flight at huge cost on different airlines plus our reaching time to destination has been impacted.
I request authorities to take cognisance of the matter and help us get our hard earned money back.
I attach herewith screenshot from manage booking page of PNR DEU37R from Go first website where I am required to pay further Rs 38944 for rescheduling (This is when l have already paid previously Rs 18914).
This leads to a total payment of Rs 57888 for the same PNR that too for the airlines imposed cancellation and no fault of me.
The plain cheating done by Go first airlines is nothing less than a criminal offence and needs to be dealt with accordingly.
Also the helpline number provided by the airlines through their mail and SMS yields no result as the call terminates automatically and nobody picks up to respond.

I had booked a ticket to Delhi through this airline and day after booking I got a message telling that my PNR is cancelled. I had booked through yatra.

I tried contacting the customer care and till now no luck. No one picks the call. The website is still showing that my booking is confirmed. Such cheap people.

I have booked a flight from Patna to Nagpur with PNR Z6YLFF, Flight number G8-132/2519 and it got cancelled by the Gofirst. And I am not even given any option to reschedule alternate flight or refund. I need your help to resolve my issue as this is creating big trouble for me.

I have booked atleast 4 tickets by Gofirst, direct between Ahmedabad and Kochi in 2021. For all the cases, they cancel the flight just 3 days before the departure which troubles the passengers, and say either they would issue a full refund, or to select alternate flights via Mumbai or Banglore. The full refund is a cheap trick in which airlines takes in credit the flight charges 3 months in advance, and return the same amount to the traveller thereby eating the interest amount. And people who want to travel directly will avoid any via flights like Mumbai or Banglore. Reluctantly travellers opt for the via flights because there is no other way to get cheap tickets just 2 days before departure. GOFIRST should pay the cancellation charge +extra10% as a penalty for their reckless action, so that they will not 'cancel' the flights in future.