Go First Airline — Refund not provided due to emergency medical issue

Website:www.flygofirst.com

My parents were supposed to fly from Gofirst flight PNR F6H9TC on 4th July from Bengaluru to Lucknow . But due to some medical issues with my Father which were detected and tested by your team while they were sitting on the boarding gate ready for departure, your team advised them not to travel.

Now my question is as I understand and any other layman also can understand that this is clearly a special case o[censored]nforeseen medical emergency situation and I am sure this would not be happening frequently with you.

Why am i not provided a refund for the flight cost in this case?. Also there has been no response on the mail since 20 days.

What kind of example and expectations does your airline want to set with the people with this kind of behavior.
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