Go First — Refund not yet processed- Flight cancelled due to operational reason.

Dear Sir/Madam,
I am writing to formally seek your intervention regarding the long-pending refund for airline tickets canceled by Go First. Despite multiple follow-ups with both Go First, the refund has not been processed, even after 2 years and 4 months.
Details of the Bookings:
Date of Booking:22th March, 2023

Outbound Journey (Dubai to Kannur), Detail of Flight - Go First -G8 58
Date of travel Booking Reference number Amount PNR Travelers/Passengers
09th May 2023 V5Z3QL AED 604.49 (INR 14, 248.43) Pranav Koranchirath

These flights were canceled by Go First due to operational reasons, yet the refund remains unprocessed. Despite persistent follow-ups with airline the only response received cites operational delays, with no clear timeline for resolution.

Given the significant delay and financial impact, I request the Ministry’s immediate intervention to expedite the refund process. Your assistance in ensuring timely redressal of this matter would be greatly appreciated.
I look forward to your prompt response and resolution.
Best regards,
Pranav Koranchirath