Go First Complaints & Reviews

Go First Air filed for bankruptcy 2 years ago, and I still haven't recieved the amount. I had booked my flight through Makemy trip, they say they can't do anything unless the airlines give them the amount
I have raised countless claim, s but there is no positive response...

Dear Sir/Madam,
I am writing to formally seek your intervention regarding the long-pending refund for airline tickets canceled by Go First. Despite multiple follow-ups with both Go First, the refund has not been processed, even after 2 years and 4 months.
Details of the Bookings:
Date of Booking:22th March, 2023

Outbound Journey (Dubai to Kannur), Detail of Flight - Go First -G8 58
Date of travel...

I booked a flight ticket from Bengaluru to Patna with Go First for 23rd July 2023 using Goibibo. The airline cancelled the flight ticket on 28th June 2023. Since them I have talked to customer care both of Go First and Goibibo, but I they both told me that I would get the refund. But it is about an year, and I haven't received any refund.
Please help me get my refund....

1. I booked two different Go-first flights for Del-Pune DOJ: 03/05/2023 PNR: ZH648R Rs. 11, 348/- and Del- Pune DOJ: 14/05/2023 PNR: H7RQWP Rs. 8092/-
2. Unfortunately after more than 9 months, I am still struggling to get my refund back despite being given false assurance regarding refund by the Go-first customer support team.
3. Henceforth I am appealing for Justice as earliest.

Dear [Customer Support/Complaints Department],

I hope this message finds you well. I am writing to express my deep dissatisfaction and frustration regarding the unresolved refund for two cancelled flight bookings. The lack of clarity and accountability from Go First, Paytm, and MakeMyTrip has left me in a state of considerable distress.

Here are the details of my bookings:

**Outbound Flight (Paytm Booking):**
- Airline: Go First (G8-3007)
- Paytm Booking ID: [protected]
- PNR: TFH5QX
- Booking Date: 08 Apr 2023
- Departure Date: Wed, 24 May 2023
- Amount : RS 3365/- (include tax and discount)

**Return Flight (MakeMyTrip Booking):**
- Airline: Go First (G8-3008)
- MakeMyTrip Booking ID: NF4N7FXQLRFNTNI94781
- PNR: X5UZXY
- Departure Date: Sun, 28 May 2023
- Amount : RS 3507/- (include tax and discount)

It has been over 6 months since the cancellation of these flights, and I have not received the refund as promised. Upon contacting Paytm, I was informed that they have initiated the refund process and are awaiting payment from Go First. On the other hand, Go First claims to have disbursed the amount, leaving me caught in a perplexing situation.

This lack of coordination and accountability among Go First, Paytm, and MakeMyTrip is deeply concerning and raises suspicions of potential malpractices. As a customer, I expect transparency and prompt resolution of such matters.

I kindly request immediate action to address the following:

1. Clarification on the current status of my refund for the Paytm booking (Go First G8-3007, Paytm Booking ID: [protected]).
2. Confirmation from Paytm regarding the receipt of payment from Go First.
3. An update on the refund status for the MakeMyTrip booking (Go First G8-3008, Booking ID: NF4N7FXQLRFNTNI94781).

I have made numerous attempts to resolve this matter through individual customer service channels, but the lack of a satisfactory response has led me to escalate this complaint. I urge you to investigate this issue thoroughly and provide a swift resolution.

I would appreciate your prompt attention to this matter and a timely response to confirm the resolution status. If necessary, I am prepared to escalate this complaint to relevant consumer protection agencies.

Thank you for your immediate attention to this pressing issue.

Sincerely,
Your Customer

Me and my Freinds were returning from Delhi on May 10th after a long trip we booked group tickets from Delhi to Hyderabad, unfortunately our tickets are cancelled
they told within 14 days u will get refund, but its been 5 months I didn't even got single penny they always come up with a reply of NCLT form, WORST service from GOFIRST, I request Govt to take action immediately and kindly refund my 14000 INR
kindly hep us

Due to closing the services of the Go first airlines suddenly cancelled my Ticket from airline side.
PNR No 1: FG2KGR
PNR No 2: IYJ6PG
PNR No 3: FFS6JE
The flight date 7 May 2023 and 15 May 2023
I am following up more than 4 months, but still not refunded they said under process.
Kindly help me for refunding my amount.

Thanks & Regards,
Shailesh Kumar

Dear Sir/Madam

Good Day!!

I, Sunny Abraham booked on line ticket as per below details.

1. On line transaction Date 15-Feb-2023
2. Booking Ref No. PNR# XERUGK
3. Currency Indian Rupees
4. Amount IRS.36, 645.00

I had requested M/s. Go First Travels and explained the details and informed to return back the debited bank. But M/s. Go First refused to accept the claim and mailed me to dispute with Bank directly.

I had communized with Bank (State Bank of India) and informed all in details and by return mail bank informed that the transaction amount had debited from the account and NOT CREDITED TO MARCHANT ACCOUNT NOR REVERSED BACK TO ACCOUNT HOLDER ACCOUNT.

Many communications were send to bank and M/s. Go First travel never accepted and now nearly 5 months passed.

In this situation i kindly request to review the case and take necessary arrangements to return back the debited IRS. 36, 645 to the account holder.

Attached Bank and Travel mail correspondences,

Your Truly,
Sunny Abraham
Kuwait.
+[protected]

I had booked Go First tickets from Delhi to Pune for 9th May 2023 timing 18.20 which was cancelled by the airline as it filed for bankruptcy.i am continously chasing them and make my trip for my refund as it has been almost a month now. My flight details are:
Flight name: G8-171
Passenger names: Sarika Kharat, Gaurishankar Mudliyar and Priyanka Akolkar
PNR: JGNWMR
Refund amount:18202/-
Seats booking charges: 550/-
Total refund amount: 18752

Hi,

I booked flight with Go first from Dubai(DXB) to Kannur (CNN) dated on 17/May/2023 .It is canceled by Go First.

Refund request raised from the webiste and reference No:G[protected] and i haven't received my booking amount yet.

Kindly do the needfull the recieved the amount refunded at the earliest.

Regards,
Muhammed Ziyad
[protected]@gmail.com

I booked a flight of Go First from Pune to Delhi for 3rd May. But the flight got cancelled & it was informed that the refund would come by 10th May. But it's been more than a month and I have still not received it. Do have a look in it

Dear Sir/Madam

Reference to on line purchasing of Airfreight ticket Refence XERUGK and for Rs, 36, 645 dated 15-Feb-2023 the Internet banking payment declined as per Merchant mail. But the declined payment as per Bank State Bank of India informed as below.
"Quote
MERCHANT TRANSACTION DT, 15/02/2023 AMT 36, 645/- NOT CREDITED TO MARCHANT ACCOUNT NOT REVERSED BACK TO ACCOUNT HOLDER ACCOUNT.
UNQUOTE"

ALSO attached Go First mail notified that the funder were not received. We We request you to contact your bank to dispute the record with them directly.

May I kindly request to make necessary arrangement to return back the debited amount to my NRE account.

Thanking you,
Sunny Abraham
+[protected]
Kuwait.

I humbly seek your help and support regarding our horrible experience with Go First on 24/09/2022. I was accompanied by both my parents, one of whom is a senior citizen. Please note the key points-

1. Our flight was rescheduled 4 times, because of which instead of our non-stop flight reaching Delhi at 19:45 on 24/09/2022, we reached Delhi on 02:40 on 25/09/2022 after a layover of around 6.5 hours at Bangalore airport.

2. Since our direct flight was cancelled and split into 2 separate flights, I had to bear twice the charges to reserve my seats for both flights for 3 people. The customer had to pay extra without any fault of his.

3. Throughout this time, or on any of the Go First planes, there was no complimentary meal/ service/ monetary compensation that was offered by Go First airlines because of the horrible experience caused by them to the customer.

4. Since we reached Bangalore airport 5.5 hours before our scheduled departure, we did not get access to the airport lounge for the first 2.5 hours, so we were left stranded at the airport, causing even further inconvenience.

I have mentioned our flight rescheduling history for your reference. Please note that this is not an isolated occurrence, a similar experience was also experienced by people travelling from Male to Mumbai on 24/09/2022.

1. Original booking-
Male (15:05) to Delhi (19:45)
Flight G8 34
Date - 24/09/2022
PNR - G6P2UC

2. We were informed on 21/09/2022 at around 20:00, that this flight was cancelled due to operational reasons.
Rescheduled flight timings-
(i) Male (14:45) to Bangalore (17:25)
Flight G8 44
Date - 24/09/2022

(ii) Bangalore (21:05) to Delhi (23:50)
Flight G8 118
Date - 24/09/2022

Since we were given boarding passes for both flights, we were not allowed to exit the Bangalore airport during our layover.

3. We were informed on 24/09/2022 at around 13:00, 1.5 hours before boarding our flight from Maldives, that our flight G8 118 has been further delayed due to operational reasons.
Rescheduled flight timings-
(ii) Bangalore (22:55) (24/09/2022) to Delhi (01:40) (25/09/2022)
Flight G8 118

4. At the Bangalore airport, the flight showed further delay at around 22:00-
Rescheduled flight timings-
(ii) Bangalore (23:35) (24/09/2022) to Delhi (02:20) (25/09/2022)
Flight G8 118

5. There was another delay due to an incoming flight from Lucknow. Boarding started late around 23:15. So our final timings were-
(ii) Bangalore (23:50) (24/09/2022) to Delhi (02:40) (25/09/2022)
Flight G8 118

Request you to kindly review the above. Our experience with Go First on 24/09/2022 has certainly affected us mentally and has led to monetary loss for us without any mistake of ours, and we thus seek your kind support and help.

I have made a payment through Citrus payment gateway.for an air ticket (Go air).Actually money is debited from my account.but ticketing gate way displayed some erro and also ticket is not booked.The amount is 804 Rupees..i took my bank statement same it is showing debited money to Goair through citrus payment gateway. i enquired about this payment details about go air. They said money is not credited their account..so here iam attaching the details of the transaction for your reference please kindly help me

TRANSACTION ID :S66437246
DATE : 29 AUG 2022 TIME 11:23Am

TO ECM/2567/CITRUS PAY GO AIR/CITRUS PAY

One of my connecting flight has been cancelled without proper reason. No idea regarding refund. See the attachment for details.

I need my refund of rs 400/- passenger has done web check in and airline has not sent any boarding pass on mail and they have charged.

I book my flight direct but the change my flight via delhi then I cancel my ticket and book other airline
Worst airline alway change time also
Don't trust any one on this airline u naver reach your Distanitiaon on time
Go Airlines (India) Ltd.
Registered Office: C/o Britannia Industries Limited, A-33, Lawrence Road Industrial Area, New Delhi - 110035, India
Corporate Office: C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli, Mumbai 400 025, India
Telephone :[protected], Fog Helpline Number :[protected]
Visit www.FlyGoFirst.com or Call[protected] CIN: U63013DL2004PLC217305

Send an SMS to 57333 to receive an update on flight status & to view current promotions in the following format
G8 [flight Number] - To receive an update on flight status
G8 [PROMO] - To view current promotions

Go First Passenger(s) / Seat No. (Pre book your seat on www.FlyGoFirst.com)
1. MR GHANSHYAM LNU
Flight Details
Date Flight From / Terminal To / Terminal Stops Departs Arrives Baggage Allowance Class
27 Apr 2022 G8 76 Abu Dhabi / 1 Delhi / 3 0 23:35 05:10 30 KG Economy
28 Apr 2022 G8 338 Delhi / 2 Mumbai / 1 0 10:55 13:10 30 KG Economy
Check-in counters close strictly 60 minutes prior to departure.
Booking Reference Status Date of Booking Payment Status Promo Code PTC
G9NSXW Confirmed 05 Apr 2022 Paid
Contact Information Fare Description

I am Kavan Patel, a IIIrd Year Law Student from NUJS, Kolkata.

I made a flexi booking with student discount on 26th March for travelling from Kolkata to Ahmedabad on 6th of April, 2022. My booking reference was C4DTGV.

Now, on the very same day, I completed the transaction of ₹8, 372 via UPI at about 7:08 PM.
The transaction made by me was from 'KAVAN RAJESH PATEL' with ID:- ([protected]@okicici) to 'goair' with ID:- (goair.[protected]@axisbank) with UPI Transaction ID:[protected].

I have made a booking, from Hyderabad to Delhi on 16th February, 2022. The airline cancelled tickets a day prior. Customer care is pathetic, the wait time is more than 20 min even any time of the day. They denied rescheduling flight at my feasible timings as they do not operate at those timings. They can easily provide me with a ticket in other airline at my desired timings, but they simply denied. The service is pathetic, i would never travel by Go First again.

P.S. This is the second time I have faced this issue.

Flight no. - G8 803

Received broken damaged baggages - 2

Wheel and base was totally broken and parts were missing

Good Day !

Ref to below we have booked the flight on 31st am hours in order to reach our destination in time and spend our new years eve with family.

Somehow Gofirst decided we will spend our new years with your tem without our concern on what basis I leave it for your team to explain.

However I understand there could be challenges in your job but sorry cannot give you the right to decide how we are going to spend our new years eve. So humbly request you to kindly change my schedule in a manner where we reach UAE earliest 29th pm to 31st am hours.

Your swift action is highly appreciated.

Best Regards

Deepak Jajani / Veena Jajani
Mob[protected]
Mob[protected]Preferred for calling)

Hello,
We booked flight tickets at go air from bombay to jammu. Travel date was 13/07/2021 and timings were departure 10:05 am and arriving at 1:00 pm. We selected this flight because it was very convenient to reach airport at the given timings. We also booked railway tickets from kolhapur to mumbai. So, that we can reach airport. But, they rescheduled the flight and change timings from 6 am to 2 pm. Furthur, we were having business deals in jammu on 13/07/2021. But, we had huge loss of business deals and money because of the flight rescheduling. We also booked our furthur flights from jammu to ahmedabad. We had to cancel all our business trips because of their rescheduling. We called customer care for 6-8 times regarding this problems as well they kept us on hold on call for more then 1 hours they did this for 2 times after keeping us on hold for so long no one answered calls. We also sent email 3 times to them regarding this complaint but no one is reverting back. Because of their mistakes we had to face loss of all flight cancellations as well our business deals we had loss of 25 lakhs. I’m very disappointed with their behaviour against customer.
(There is no business because of covid situation and this airlines are making huge loss for us because of their mistakes)