Go First — Urgent Complaint: Unresolved Refund Issue for Cancelled Flight Bookings

Website:

www.flygofirst.com

Dear [Customer Support/Complaints Department],

I hope this message finds you well. I am writing to express my deep dissatisfaction and frustration regarding the unresolved refund for two cancelled flight bookings. The lack of clarity and accountability from Go First, Paytm, and MakeMyTrip has left me in a state of considerable distress.

Here are the details of my bookings:

**Outbound Flight (Paytm Booking):**
- Airline: Go First (G8-3007)
- Paytm Booking ID: [protected]
- PNR: TFH5QX
- Booking Date: 08 Apr 2023
- Departure Date: Wed, 24 May 2023
- Amount : RS 3365/- (include tax and discount)

**Return Flight (MakeMyTrip Booking):**
- Airline: Go First (G8-3008)
- MakeMyTrip Booking ID: NF4N7FXQLRFNTNI94781
- PNR: X5UZXY
- Departure Date: Sun, 28 May 2023
- Amount : RS 3507/- (include tax and discount)

It has been over 6 months since the cancellation of these flights, and I have not received the refund as promised. Upon contacting Paytm, I was informed that they have initiated the refund process and are awaiting payment from Go First. On the other hand, Go First claims to have disbursed the amount, leaving me caught in a perplexing situation.

This lack of coordination and accountability among Go First, Paytm, and MakeMyTrip is deeply concerning and raises suspicions of potential malpractices. As a customer, I expect transparency and prompt resolution of such matters.

I kindly request immediate action to address the following:

1. Clarification on the current status of my refund for the Paytm booking (Go First G8-3007, Paytm Booking ID: [protected]).
2. Confirmation from Paytm regarding the receipt of payment from Go First.
3. An update on the refund status for the MakeMyTrip booking (Go First G8-3008, Booking ID: NF4N7FXQLRFNTNI94781).

I have made numerous attempts to resolve this matter through individual customer service channels, but the lack of a satisfactory response has led me to escalate this complaint. I urge you to investigate this issue thoroughly and provide a swift resolution.

I would appreciate your prompt attention to this matter and a timely response to confirm the resolution status. If necessary, I am prepared to escalate this complaint to relevant consumer protection agencies.

Thank you for your immediate attention to this pressing issue.

Sincerely,
Your Customer