[Resolved] Go Ibibo — wrong ticket issued

Rahulverma1991

from Kolkata, West Bengal

Website:

www.Goibibo.com

I am rahul verma, i booked a ticket today thats 14th may, to travel from kolkata to delhi for 21st may at 2300hrs by go air, it was all good untill i received the ticket, when i received the ticket it was booked for 20th may 2300hrs, and now i have been asked to pay charges for making the changes, i am using go ibibo since years but this is my last time, when i talk to their representative they said it cannot happen as so many customers make bookings from them, i have tried to register complaint but they do not have any specific complaint email id and i do not know what to do as i need to fly on 21st.

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Jun 18, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

May 14, 2019

Updated by Rahulverma1991 Pnr is E7Z1JZ
My no is [protected]

Verified Support

May 16, 2019

Ibibo Group / Goibibo Customer Care's response Dear Rahulverma1991,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLDANDff[protected].

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27831032.

For any clarification, please revert on the Ticket #27831032.

Assuring you best of our services.

Regards,
Team-Goibibo

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Comments

mumthas bm

from Bengaluru, Karnataka

Tried booking ticket from cok to SXR and the payment of 7102 RS deducted from my account at ibibo but tickets were not booked.and payment is dated on 14th may 2019 at 10.21pm.so send me the ticket as soon as possible after the valid verification.i booked it from mobile app my email id is [protected]@gmail.com