[Resolved]  Go Ibibo — wrong ticket issued

Website: www.Goibibo.com

I am rahul verma, i booked a ticket today thats 14th may, to travel from kolkata to delhi for 21st may at 2300hrs by go air, it was all good untill i received the ticket, when i received the ticket it was booked for 20th may 2300hrs, and now i have been asked to pay charges for making the changes, i am using go ibibo since years but this is my last time, when i talk to their representative they said it cannot happen as so many customers make bookings from them, i have tried to register complaint but they do not have any specific complaint email id and i do not know what to do as i need to fly on 21st.
Was this information helpful?
No (0)
Yes (0)
Jun 18, 2019
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
May 14, 2019
Updated by Rahulverma1991
Pnr is E7Z1JZ
My no is [protected]
Verified Support
May 16, 2019
Ibibo Group / Goibibo Customer Care's response
Dear Rahulverma1991,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLDANDff[protected].

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27831032.

For any clarification, please revert on the Ticket #27831032.

Assuring you best of our services.

Regards,
Team-Goibibo
 
1 Comment

Comments

Tried booking ticket from cok to SXR and the payment of 7102 RS deducted from my account at ibibo but tickets were not booked.and payment is dated on 14th may 2019 at 10.21pm.so send me the ticket as soon as possible after the valid verification.i booked it from mobile app my email id is [protected]@gmail.com

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ibibo Group / Goibibo
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    35%
    Complaints
    5120
    Pending
    0
    Resolved
    1769
    Ibibo Group / Goibibo Phone
    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
    Ibibo Group / Goibibo Address
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
    View all Ibibo Group / Goibibo contact information