GoAir — bag damage

Respected sir/ madam, if you are not taking seriously my issue than i will have to take some bold decision as my new bag was badly damaged during journey with go air. After so much of complain and request i am still not getting any comfortable reply. My service request no was g[protected] and it is almost 4 months that from your site no action has been taken yet. Every time you have send a mail by writing that within a short time you will contact me. But after that no reply comes until and unless i have not mail you again. This is very much disgusting. Why you people are so irresponsible after running a so much reputed airline.