GoAir — baggage damaged badly

[email protected]

Address:

New Delhi, Delhi

Dear sir,

Kindly view the attachment. Picture of my suitcase damaged and DBR of 24th December 2019.

This bandage was done at Delhi airport by airport authority only as it is badly broken damaged.

I have sent mails several times but only tickets is generated.

I am sorry to say that i have to put this on social media and news paper.
Their is no reply, call etc about the complain. The baggage is damaged and i want compensation for this.
I have insured my baggage while booking via easemytrip.

But they are saying to contact airline and airline is not doing anything about it.

We are regular flyer from indigo airlines and goair.

Very shameful.

Lalita

Nagpur

+1 photos

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GoAir customer support has been notified about the posted complaint.

Jun 20, 2020

Updated by [email protected] Sir,

The airline agreed to pay compensation for the damaged case but till date they have not initiated the transfer of compensation amount.

I am continue to send them email asking compensation but no step taken to initiate refund in my account.