GoAir — baggage damaged

Address:

New Delhi, Delhi, 110060

Dear Savio D’souza

Thank you for your email and offering such a great service and competition
but we are not begging for it as per your last telephonic conversation it's very normal for airlines.
I am putting in C court will meet there with your recording.

Thanks and Regards

Anurag.
[protected]

Dear Mr. Walecha,

Thank you for flying with us.

We note your disappointment with the damage of your bag when you traveled
from Delhi to Phuket on 14 June. At GoAir, we attach a great deal of
importance to the safety and security of our customer's belongings and
necessary checks are also in place to ensure the same. However we regret
that your experience did not meet your expectations on this occasion.

Further, we can offer you a compensation of INR 1000/- for damaged bag. We
request you to send us NEFT details as per below format in order to process
a compensation of INR1000/-:

Beneficiary Name (As mentioned in Bank A/c):
Credit Account No:
Type of Account:
Bank Name:
Branch Name:
Centre (Location):
IFSC Code:

We look forward to your reply.

Regards,

Savio D’souza
Executive- Customer Care
GoAir

[protected] Original Message ---