GoAir — Cancellation and the customer care

I made a flight reservation for june 26th but cos i booked in my phone an error happened the date the flight got booked was for aug 26th did not realize it till the time i reached the airport on 26th june and as it was an emergency situation while i was at the airport had to purchase a new tickets for 7000 hence called to cancel the booking and requested for a refund for aug 26th reservation. Spoke to a customer executive akshay sharma for goa air. He understood my situation i did not have money on me with what i had i had to purchase a new ticket. He initially did do nothing about it he said that he can give a refund of 400 out of which 300 would be charged by yatra and i ll be getting a refund of 100. A ticket worth of 2100 which 2 months after has to be cancelled andd they offered me a refund of 100 bucks spoke to the manager. I don think this is fair and it has to reported and complained.
Was this information helpful?
No (0)
Yes (0)
GoAir customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    GoAir
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    9%
    Complaints
    1927
    Pending
    0
    Resolved
    179
    GoAir Phone
    +91 22 6741 0000 [Head Office]
    +91 92 2322 2111 [Customer Care]
    GoAir Address
    1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
    View all GoAir contact information