GoAir — Cancellation of confirmed flights without specifying reason at the last moment

Address:	Mumbai City, Maharashtra
Website:	www.goair.in

We booked a go air flight for travelling to mata vaishno devi from delhi - jammu for 5 passengers with go air

They confirmed the tickets, took payment and issued pnr tickets

At the last moment, one day they sent email that due to operational reasons they have cancelled the onward flight and call customer service. We called customer service, after being on phone for 2 hours, they finally rebooked on a different flight at a different time for onward travel from delhi - jammu and kept our return flight the same.

Then after 2 days go air sent another email that our return flight from jammu to delhi is also cancelled and call customer service. After attempting to call their customer service for 5 hours we finally reached the customer agent sweety dhabhalia from go air customer service, she said she can rebook our return flight but not on the same day but 2 days after. She said go air cannot provide accomodation during the 2 days that they delayed our booking. They also said that they cannot refund us the full flight cost as well because we rebooked our delhi to jammu flight once, when we said forcefully that the onward delhi - jammu was canclled by the airline not us then also she said she cannot refund, when we asked to talk to supervisor then she put us on hold then said she can now refund the entire trip cost due to airlines cancelling the flight, she cannot do anything. Our mata vaishno devi trip was completely ruined by go air due to their whims and fancies. Go air is completely unprofessional airline.

It is strange go air had to cancel both onward and return flights without offering a suitable rebooking. They also refused to take care of our hotel accomodation request. The customer service agent weety dhabhali simply said please book in another airline that is they are not responsible for our re-booking on our planned dates which they cancelled unepectedly. We have to bear so much loss due to go air.

Never ever fly with go air