GoAir — Cancellation of flight by go air - full refund not received - pnr number 1o3zkv

Address:

Mumbai City, Maharashtra, 400005

Reference to the above PNR my return flight from Goa to Mumbai G8- 380 on 12th March`16 was cancelled by GoAir .
On 16th Feb I called up and was told that I had 2 options-either I postpone my flight and avail of free hotel stay or get a full refund of Rs. 20, 206/-, the executive on the phone was Mr. Mustafa.
To clarify I repeated twice that I would get my full refund of the said amount and he said yes.(the same can be verified on the recording)
I got my credit card statement and have received refunds as follows
INR 1804 on 21-FEB-16 &
INR 10402This amount comes to 12, 206/-
I called today and was told that the rebooking charges of Rs.8154/- cannot be refunded.
My Questions
(1) I rebooked the flight when it was operational and had to attend meetings in Goa and thus paid Rs. 8154 since it was very important for me to attend those meetings, you have cancelled the flight and put me into great inconvenience and then you refuse to pay the rebooking charges
(2) Had the executive Mr. Mustafa given me correct information that I would not be refunded the full amount of Rs.20, 206/- maybe I would have chosen the other options and either rebooked my flight or stayed over in the complimentary hotel.
I should rightfully receive my full refund of Rs. 20206/-, as a customer why should I pay for a flight cancellation and then wrong information given to me by your executive Mr. Mustafa.
Why are you penalising me for mistakes made from your end.
Kindly arrange to transfer Rs. 8154/- to my credit card A/C at the earliest