GoAir — Cancellation of precovid booked ticket.

Address:

H. No. 951, Pequeno Rumbordem

I had booked a ticket with goair in FEb 2020, PNR no. M6ZYGC to take my aged mother for a medical checkup from Goa to Mumbai. As the flight was cancelled and as she cannot travel to mumbai because of her comorbid condition I am unable to reshedule the trip to a later date. After repeated calls to the customer care of go air I have got either no appropriate reply nor a refund. on the contrary, I have been asked to reshedule my trip which is no longer possible because of the medical condition of the traveller.
I therefore ask you to kindly look into the matter and refund my amount.