GoAir — Cancellation/Refund - Booking Reference - DPBMGT

Address:	Hyderabad, Andhra Pradesh, 500004
Website:	www.goair.in

I have given a cancellation/Refund request to the Airlines due to the sad dismiss of my Grandfather and then Grandmother in the span of 15 days. As per the customer care they have asked me to send the Cremation Certificate for the same and send an email to [protected]@goair.in. Which I did as advised. I did even called back the customer care an informed them that have send the email as advised with the attached documents. They informed me that the turnaround time would be 24 hours. Its been 5 days I have not received a response. When I called the customer care they neither have a reply or a senior member to take up my call and asking me to call back again which I might not be able to do as I will be travelling. See the attached email for review.