Goair — compensation required from incompetent go air according to dgca regulations
Mumbai, Maharashtra, India
Raraghavdixit92 on Apr 11, 2018
I am using this platform to spread awareness about the incompetence and unethical go air who are doing everything in their power to avoid paying conpensations to their customers who face/ed unfair cancellation and the never heard back from go air. I have written to these people from general email enquiry to higher level email address but still await a response after 3months.
The cancellations of flights that happened twice in my case and the compensations that go air owes us (To me and my companions) according to dgca's guidelines.
The flight booking which was originally booked for 16:20 on 24thfeb2018, which got cancelled few hours before departure.
After choosing a rescheduling option for 25thfeb2018, the flight was again cancelled, and this time without sending me or my partner any informative message on the previously provided phone number or email with no reason provided.
With no other alternative option by go air other than rescheduling the flight again or full refund - which was not enough to book the last moment ticket on another carrier (As we finally had to do), this incompetent behaviour by go air has not only caused stress to me and my partner but also has ruined our holidays in india by taking away our pre-planned holiday trips, plans and bookings, with the consequent waste of money.
According to the 'civil aviation requirements series m part iv section 3' issued on 6th aug 2010 para 3.3.2 - clearly states that the go air owes us a compensation (In this case twice for the each cancellations) for this incompetent and totally unacceptable behaviour.
If any of the go air employees decide to reply or get in touch, i look forward to hear from you soon with a satisfactory response.
Not so greatful
[Apr 11, 2018] GoAir customer support has been notified about the posted complaint.
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