GoAir — Complaint regarding customer care team and refunds department

Address:	147301
Website:	Goair

I had sent the mail to the goair refunds team on 19th Dec 2016 regarding the cancellation of airline tickets and waving off the penalty and repeatedly calling up the customer care team. Customer team is not able to solve problem at there level and neither letting me contacting with the senior. I have mailed around 10 times to the refunds team but haven't got a single revert back till date that is till 2 jan 2017
When I asked the customer care team to contact me with there senior they were reluctant to the same and neither provided any detail for contacting next higher level.