GoAir — damage to luggage

I took a goair flight from jaipur to kochi via hyderabad on 10.11.2019. As my check in baggage was slightly underweight while the carry-on baggage was overweight i needed to adjust it. As i was unable to close my suitacase after adjusting a person on duty at the security check area offered his help and then asked me for money. As i mainly use cards i didn't have much cash only about rs 100, i gave it to him but he was not satisfied and this is the condition i found the suitcase in when i returned home.