GoAir — Deficiency in service

I booed a ticket from bengaluru to mumbai for 5.45 am of goair airlines. my pnr no is kjd180. i arrived at the airport at 4.30 am itself and standing in the que. by the time my turn came printer was not working and the counter staff directed me to another counter handled by mr.sarat who refused to issue boarding pass for the reason that time is over. i lost entire ticket amount and had to book another flight for an exorbitant rate. while the airlines has taken my mobile number, they have not even bothered to call me or send an sms in case of closure of counter. the counter staff was totally non cooperative and very harsh towards the passengers. i advice everybody to avoid travelling by goair airlines