GoAir — didn't received the luggage on time at arrival as promised by the on duty staff for the go air

Name= m b k sinha

Pnr= vy79gt

Date = 23rd july 2019

Flight no. = g8-805

I travelled from bangalore to lucknow on 23rd july 2019, but on arrival @ 10:40 am the same day at lucknow airport i didn't received my baggage. When i asked the on duty go air staff at lucknow airport he told that my baggage was not loaded as there was a power bank in the baggage. After 30 min, i received a call from bangalore on duty staff that your baggage will come in next go air flight which is @4:10 pm the same day. Around 4:00 pm i received another call from bangalore on duty staff that the baggage was not loaded due to some technical fault. After listening to her i was shocked and thought that after paying so much money on the service fees and convenience fees what we receive is a careless staff member justifying the airlines fault which is disgusting. On to this, the on duty go air staff was explaining that the baggage was under scanning which caused the delay by the time the flight already departed. After listening to her i was totally upset and then as passenger what else can we do.in spite of paying so much for the convenience fees to these airline companies, in return we get an upset, tired, frustrated and uncomfortable you. After this i decided that i will never book any go air flight and will commute this whole story to all of my friends and family members. I missed my next bus from lucknow to gorakhpur @ 7 pm because of the carelessness of the go air which cost me 2500 rs loss. I was feeling exhausted as i was told to sit at the airport for around 12 hours continuously. I was not feeling well as i didn't got any proper meal at the lucknow airport since last 5 hours so i tried calling the same number to check the status of my baggage but no one was answering the call. After dialing 13 times for 30 mins, the on duty staff told me that your baggage will be coming in an indigo flight which will depart @ 6:30 pm from bangalore and will reach lucknow airport @ 9 pm. After so much of drama and delay, i got a confirmation @ 8 pm that my baggage was loaded on the indigo flight. I was totally upset with the kind of drama and the situation which caused me a lot of pain and anger. But i was so frustrated that i could not resist myself writing here.