GoAir — Feedback for safety hazard

Dear Team,
I had (10thApr BOM-IXC-BOM 14th Aprl) flights along with my wife (PNR no. W5NTSV, B2FKHL & FQU8B, ZY3ZUJ)
I regret to inform you that this was horrible experience flying GoAir so would like to claim for full fare refund.

I chosen this flight by your advertising saying “Fly fearless”
But I was really scared today(14thAprl) on G8 382 as there was some issues with seat selection so finally I had to chose automatically allotted seats 20B & 21B,
Both seats was middle seat still we were not given PPE kit other than Mask, sanitizer & Face-shield. I asked ground person about PPE kit if it’s chargeble but he said it’s not there.
WE ARE IN THE HIGHEST COVID POSITIVE WEEK but both o[censored]s were sitted in between two people where nobody told them to wear Shield as it was just handed over and lying in seat pockets of most of passengers.
So there was nothing like CONTACTLESS TRAVEL. On top of that flight staff serving food n beverage without gloves & garbage collection also done barehanded.
I feel this is safety hazard specially in this pandemic COVID-19 situation and should report to flight safety and DGCA.
I was really feeling unsafe and scared, thogh I was already upset of getting booked flight (G8 2507) cancelled due to your operational reason on then provided flight was scheduled 8:30hours early than my booked departure time, Because of this my schedule was disturbed, had restlessness night and wasted money on prebooked hotel.

I have attached Photographs of flight where you can see none of them given PPE and hardly anyone wearing faceshield, contactless travel and your advertisement.

Hope you understand the situation I faced and revert positively for Fullfare refund.

Thanks and Regards,

Rahul Patil
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