GoAir — Flight canceled - left stranded

I stay in Surat and I’m on a holiday in Kashmir with my family. I’m traveling with my mother who is a senior citizen, my father who has had 2 heart attacks, has diabetes and other health issues and my son who is 4 years old.

I booked the return journey from Srinagar to Surat via Go First on 2nd February for the journey date of 25th February. The flights were rescheduled 3 times already and when I spoke to the Go First customer service team on 16th February, I was assured that there would be more changes. However, just before a couple of hours I have received an sms that the flight from New Delhi to Surat has been canceled. When I called the customer service team, they are informing me that they can rebook the flight for 27th February from New Delhi to Surat. But where do we stay for 2 days? We stay in Surat, and we need to get back there.

The other option that the customer service team is providing is for refund and that too they are not sure of the amount. But I booked the flight on 2nd February and I was getting flights from other airlines at similar fares. However, now before 2-3 days, the fares are more than double. How can I pay more than double fare for 5 tickets? This is utterly ridiculous from Go First - what am I supposed to do now? This has left us stranded and is causing a lot of mental agony and is completely ruining our holiday.

How can an airlines be allowed to treat their customers like this? I need to travel on the SXR-Del flight by Go First and get a full refund as that is still not enough to cover the fare of the new flight I will have to book from New Delhi to Surat. Or Go First needs to book our flight on another airline from Delhi to Surat for 25th February. I’m in no position to pay double the fare for 5 tickets. After a long time I have managed to book a holiday for my family and now we are at a complete loss as to what we should do. Please help!