Goair — flight cancelled and pathetic response
CrCrystalsanjay S on Dec 14, 2017
I was not expecting this kind of response where airline had cancelled the flight
Thank you for your further email to us.
We note your continued disappointment with the cancellation of g8-657 from kochi to bengaluru on 17 december. Goair will endeavor to operate the flights as per schedule, however goair reserves its right to cancel, reschedule or delay the commencement or continuance of any flight or alter the stopping place or deviate from the route of the journey without thereby incurring any liability in terms of compensation, damages or loss whether direct, indirect, consequential or special or otherwise in any manner whatsoever. We abide by the conditions of carriage which is mentioned on our website https://nam01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.goair.in%2...⇄
Mr. Nagarajan, we are unable to comply with your request for an alternate flight or change of sector.in cases of flight cancellations; customers are offered the next available goair flight or an option of full refund. We understand that the same has been offered for pnr# ld8s9e.
Despite your present sentiments, we hope you will choose goair for all your air travel requirements.
Senior executive– customer care
[Dec 14, 2017] GoAir customer support has been notified about the posted complaint.
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