GoAir — flight cancelled by airlines

I have booked go airways flight ticket of go airways for mumbai to male from 10 may 2019 to 14 may 2019. Ticket was booked on 25 march 2019 which 1 m half month before the travel date. The main reason of the advance booking was attractive fare offered by go airways and advertisement done for direct flights to maldives. After booking the flight tickets and schedule of the flight we did the hotel reservation like check out our stay room choice and all and did the payment at hotel as well.
Today i. E 23 april 2019 we get a message for flight cancellation from the airlines.. As a customer i thought we will get a better service and some solution. After i called contact centre asking the reason for cancellation and the solution or other flight the only answer given by executive was we can rebook the flight for the other dates or refund you the money back. The executive was not ready to understand my corcern i was trying to tell him i have made booking thr and any additional day or cancelling the day will be costing my more than 30k.
After lots of arguments and struggle i finally said please refund the money back.
Yes i did ask the executive if you don’t have the solution then please transfer to your manager to which his reply was i cannot transfer...
I have now book another flight with different timing and paying extra 15 k. Yes checkout is early morning and it is costing me additional 17 k for the room i have booked because i will not be staying in the room for more than 14 hours.

I want a clear reason for cancellation of both my flight and compensation of my extra money i paid and so much of trauma i went through booking flight speaking to hotel and agent.

Flight details :
Dear smart flyer! Goair would like to inform you that your pnr n4zwkv on flight g8-23 on 10may'19 from bom to mle has been cancelled. This change is due to issues beyond our control. You will be contacted within 24 hrs for further assistance or you may call[protected]/[protected].

Regards
Amruta sandav
Mobile:[protected]
Email: amruta. [protected]@yahoo.com
Was this information helpful?
No (1)
Yes (0)
GoAir customer support has been notified about the posted complaint.
Complaint comments 

Comments

To the author Amruta Sandav

The clear reason of the cancellation of PNR N4ZWKV: the Goair decided so due to operational reasons by themselves, according to you.

Questions for the beginning:-

1. Where is e-ticket with PNR N4ZWKV in full ?

2. Where is the 23 April 2019 message for flight cancellation?

3. Unknown person promised the refund. After strugle of words on your intiative, you said "yes, issue the refund" .

Please explain, what are your exact demands in figures towards any one at this forum?

sr manager for ICAO / IATA irregulations matters (Asia and Europe)
Aryan engineers Ltd
for request with documents use email:
aryan(at)vivaldi.net

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    GoAir
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    9%
    Complaints
    1927
    Pending
    0
    Resolved
    179
    GoAir Phone
    +91 22 6741 0000 [Head Office]
    +91 92 2322 2111 [Customer Care]
    GoAir Address
    1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
    View all GoAir contact information