GoAir — flight from phuket missed due to negligence

Address:

H.No.: 18, Akruti Park, Near Prapti Circle, Anand, Gujarat, Anand, Gujarat, 388001

`no information was provided for change in flight timings (G8 42) scheduled from phuket, thailand (Hkt) to bengaluru, india (Blr) on nov 30, 2019, having pnr no: u5593s

On reaching phuket international airport almost 3 hours before said flight departure on nov 30, 2019, i was told that said flight departed and on further enquiring from airport information and was told that timing of said flight was preponed, which resulted in missing the flight and no fault of mine.

I was shocked and helpless with family and nobody from airport helped. Finally took the matter with concerned airport ltu, which initially too were not helping but taking firmly with them, they took up with goair authorities at bangkok & india and was told that i was informed through text, which i never received and finally was made to pay around 7800 tbh for re-ticketing of flight for another day on nov 31, 2019.

It was totally harassed and suffered a lot with family..