GoAir — Flight ticket cancellation

I had purchased ticket for my mother through go air (Pnr mcts2x) to travel from abudhabi to kannur. The booking was rescheduled thrice due to cancellation of flights (5th may, 17th may and 19th june respectively). My mother was repatriated to india last week by vande bharat mission.

Recently, i had sent few emails requesting for cancellation and refund, the only response from your side was an email with complaint number (G[protected] & g[protected]. I had sent compliant emails to [protected]@goair.in & appellateauthority, but no use.

Its clearly evident that customers has no rights and go air is looting money from us.