GoAir — Flight TIckets

Address:

A-502, Latitude Society, Wakad, Near Dominos

Hi,
My flight with PNR J4M1RV GoAir flight G8-174/145 from Pune (PNQ) to Ranchi
(IXR) on[protected] was finally cancelled due to operational reasons
yesterday 30th Sept 2020 GoAir . I requested for a Full Refund on my ticket
as I was not interested in re-scheduling .
I am trying to speak to a customer care representative on[protected]/022
62732111 but unfortunately no one is picking the call. I have also dropped
a mail to [protected]@goair.in
Request you to please help me in processing my refund since I don't want to
reschedule my ticket anymore .
Attaching the mail which I received from GoAir for your reference.
Hopefully this passenger harassment will end soon for me.
Also in the Facebook today the GoAir replied to me that they are unable to
offer free cancels and refunds.
My question is whose responsibility it will if a persons is booking the
flight from his/her hard earned money and the airlines are cancelling it at
their own will without even thinking once how the passenger will travel.

Request to please help me in this case please.