GoAir — fraud regarding refund

Address:

www.goair.in

Goair a company which not kept it's promise. The same had again happened to me. I booked two flights on 04 april and 11 april respectively pnr mg8u4d4sy and mg8yeeq5h respectively, i booked cancellation protection by paying extra charges to goair, in which they guarantee you full refund under any condition. But the company as expected is not doing the same as promised. It is not at all a trustworthy company. I will request everyone to stay away from service provider like goair, instead company, because i called them several times and waited in line for more than 45 minutes their call doesn't get connected even after that. I even tweeted the same but they give me a harsh reply that they will not do anything. As per terms the company is bound to give me the refund as the flight is under cancellation protection, so i will request goair company to try to be trustworthy with customer.