GoAir — Full Refund not allowed

Address:

Kolkata

Ma'am/Dear Sir,

I have booked GoAIR flight for Kolkata to Lucknow (PNR: B8MNNW, with layover at New Delhi) scheduled on 17.06.2021 and for onward journey from Lucknow to Ranchi (PNR: VEBZWK, with layover at New Delhi) scheduled on 19.06.2021. GoAir has informed me on 16.06.2021 that my flight from Kol to Lucknow (on 17.06.21) has been cancelled. When contacted, they told that the refund for this can be processed but for Lucknow to Ranchi no full refund can be made. Any alternate flight is available late on 18.06.21, which will not serve my purpose.

I had taken both the tickets simultaneously and had informed the Airlines for the entire schedule. However, they have cancelled first leg. Now, if I am not going to Lucknow, how can I board GoAIR flight on 19.06.21 for Ranchi from Lucknow. First, I had difficulty, spoilt schedule, higher expense and subsequently this harrassment from the Airlines.

I need an urgent intervention Sir.

Regards,
Prabhat