GoAir — gate closed before scheduled gate closing time

Was bound to travel on go air flight from G8 426 from Hyderabad to Delhi on 8th September 2018. PNR - D6JIKZ.

Scheduled departure 23:50

I came in from a connecting flight from Chennai and had already done web check in (boarding pass attached) for the above mentioned Hyderabad- Delhi flight.

To my surprise gate was already closed at 23:23 PM, (when the scheduled gate closing time was 23:25 PM, 25 minutes before the departure). The Go Air staff at the gate (Miss. Tanya) was adamant that she can not help me in any way and that I will have to take the flight next morning.

I was made to get back to the booking office where after waiting for 30 minutes (when the intended flight had already taken off), Mr. Rajesh Mehra again told me that they can put me on the Morning flight at 5:35 AM and that I will have to manage the on the airport till then (no accommodation to sleep during the night).

This is totally unfair on GoAir's part to not let a customer board a scheduled flight when they have reached the airport within time.

It could be a case of overbooking where there were more passengers booked than the number of seats in the aircraft and they choose to fly as soon as the plane is full.

My request is that information for all such cases when a passenger no show was recorded and the gate was closed before scheduled time should be pulled out since the time GoAir started operations and all such passengers should be compensated with at least the fare amount and appropriate compensation for the hassles they had to go through. Also, action should be taken against all staff involved in such cases.