GoAir — Go Air not refunding for flights booked during lockdown

Website:

www.goair.in

Hi, We have booked flight tickets for 5 persons to and fro.
But due to covid situation, we have not travelled and also informed the same to airlines and later flights were also cancelled.
They informed us the PNR's will be valid for 1 year, but no one is sure when the situation will be settled. It's total 10 tickets ad around 25K.
No one is responding to emails or phones. Please refund the amount, if required can deduct some amount .