GoAir — goair not refunding despite they cancelling the flight on 8th july 2020. pnr v72kuc

Goair
It has been more than two months and you have not refunded the amount for the cancelled flight. My pnr is v72kuc
I repeatedly emailed for a full refund but you have not responded.
It was a fully refundable ticket and you cancelled the flight, not i. How can you penalize a senior citizen customer for you cancelling the flight?
I tried to call your customer care more than thousand times to get the refund. Could connect only twice with the call dropping within a few seconds. Shamelessly, you don't have a policy of calling back. Of course, you have it if it is for a fresh booking!
With whose consent are you holding up my hard-earned money with no intention of returning? This is our hard-earned money. How can you steal it by this fraud?
It seems you people must be putting up bogus fights, getting the money and then cancelling.
A good way of holding poor indian citizen's money who have nowhere to appeal.
Please refund my full amount if you have any shame left and have any collective responsibility towards the citizens of this country.