GoAir — goair services at airport

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I was traveling from goa to new delhi on 1st sept 2019 flight g8-2606/341 pnr c6ntqm and i reached to mumbai international airport at 6:30 pm and next flight which i have to take is at 7:45 and when i landed till taking the luggage from mumbai international airport was 7:00 pm only 45 min left and at that time also i was not aware that terminal 1 is not the in the same airport. When i go for my security check the cisf guy told me sir you have to take some local conveyance because terminal 1 is not here i was totally shock and when i requested from your staff please help me to reach to the terminal 1 they simple ignored that they cant help in this i have to go customer desk and i was totally feel helpless and i run outside to the airport i request from the public that please allow me to take the cab otherwise i have to stand in que and at the same time there was a ganesh chaturthi road were totally blocked with the local and heavy rains were happening but i try to reach to the destination and in this whole journey i loss my wallet in which there was approx 5000 cash and my cards it was raining at the airport but somehow i managed to reached to the airport and i done my boarding when there was exact 7:45. I need to know who will bear this mental harassment, loss of money. Is i am responsible for booking the goair flight. Kindly help me to resolve this issue otherwise i will put this case on social media too.