GoAir — harassment & forcing me to book extra luggage

Address:

New Delhi, Delhi, 110019

My wife khadeez khatoon was scheduled to take flyght no. G8-426 from hyderabad to delhi. She had two small bags & one hand bag. Go air staff @ luggage booking asked to pay extra amount rs. 4000. He said if you could manage, get it book by someones name. Uckily my frined mr. Prabhat was to travel by same flight to delhi. I asked him to take one bag with him. When he went for booking, your staff alleged him of theft & robbery & misbehaved him. He snatched the bag from him & asked my wife 'ab aapko rs 4000 dena hi padenge'.
There were 5 kg biscuit, 2 kg dates, & 2 kg sweet. It costed only rs. 2000. When he asked to pay rs 4000, then i asked khadeeza to dump all the items & take empty bags because the luggage charges were just double of the luggage. When she tried to dump the items, your staff snatched the bag forcefully from her & did not let her dump the bag items. He forced her to pay extra rs 4000 just double of the luggage cost.
My complain is that why did you accuse my friend of theft & robbery? Who are you to say that when the entire zone is under cctv surveillance? Why did you keep the bag with yourself? Why did you force to book the luggage when she wanted to dump it? Why did you create panic? Why did you harass my wife? Your staff was asking the name of my wife from my friend, is it ethical to ask the name of friend's wife? Who you are to keep the luggage book forcefully without the consent of the passenger?

This extra judicial & extra constitutional mechanism. You have violated professional code of conduct. You have compromised business ethics. This is a serious issue & would be brought to the notice of concerned ministry & authorities. You are not supposed to do like that.

You are requested to appoint a high level committee to investigate this issue which smells communal franzy & partial. Go air staff seems to be prejudiced. We frequently travel with indego, we found it the best airline.

The matter is related to the dignity of a women. Your staff harassed my wife to the extent that she started crying. It is on cctv footage record. You check it. You re requested to suspend that employee untill the investigation is over. You are also requested to refund forcefully charged rs 4000. It s a case of forgery, cheating & fraud. It is a very common thing, when the fare charges are just double of the luggage itself, why one will book it to pay double amount?
I have just travelled twice go air & the experience is horrible.
You are requested to let me know your stand & your response on this serious issue in which you will make a woman cry.
Pnr. Jdsbrh
Date: 27.08.2019.
Time: 23:00 hr
Regards
Dr. Mohd asjad ansari
Former news reader all india radi
Former doordarshan news staff.