GoAir — I have not received my refund for in the past 4 months.

Address:

India

Hi,
I am writing this email With hopes of some helpful response instead of just an autogenerated email.

First of all I am extremely pissed with the kind of indifference that you guys show when it comes to responding to your customers. An autogenerated email either for feedback or some other unnecessary crap is all that the customer gets from your end in response to their queries regarding unresolved issues. Also to top it off, all of your customer support numbers are either invalid or out of service.

Now coming to the query again with hopes of getting a legit response with the right updates. As per the news on IRP's refund claim portal the customers have been asked to claim their refunds on the site and unfortunately the customers like me who has not booked the ticket from gofirst's official website cannot directly claim the refund on the refund claim site as the claim has to be raised from the agent's end that the flight has been booked through, hence I am willing to know if the claim has been placed yet and if there is any reference number of that claim that you can share and the latest update on the matter.

It's extremely unfair of you guys to keep the customers waiting in dark for their hard earned money with zero respect, response and updates on the changes that has been taking place in the whole scenario since the cancellation.

It would be great if you could share a customer support number too so that people instead of helplessly and blindly emailing you guys can get some information and support that's required from your end.

The Booking Details are Attached Below for your Reference.

Regards.