GoAir — late flight, inefficient staff, poor services unethical behaviour

Address:

New Delhi, Delhi

Kishore t khudabadi

Block a 845/1689

Gandhi road

Ulhasnagar-421005

[protected] / [protected]

To

Civil aviation

Delhi / mumbai

Sir,


Sub: complaint about bad, poor services by “go air” airlines

I had travelled on pnr no. R9p23d from jammu to delhi by “go air” airlines by flight g8 196 on 18.7.2019 whose departure time from jammu was 14.50 hrs and arrival to delhi at 16.15 hrs.

The said flight started late from jammu, thereby reaching late at delhi. I had to rush at delhi to catch the flight from delhi to mumbai. To my surprise when the flight started from delhi to mumbai it came back approx.. After 1 hr and we were again moved to another flight which started at around 20.30 hrs.

Sir i had reached jammu more than 2 hrs prior to take flight for delhi and could not take any refreshment as their was no time in delhi and again due to the flight being returned back i reached bombay at around 23.00 hrs.


During all this time, their was no officer from “go air” even to regret for their inconvenience, all the passengers were offloaded and again loaded again very quickly in next flight. As a human courtesy no go air officer even offered a tea to the passengers coming from jammu.

I had to reach mumbai within time frame as my cousin’s husband had expired and had to visit them. But due to late departure of flight from jammu and again due to flight coming mid-way from mumbai, a lot of mental agony and harassment was created.

I would also like to mention that one of crew member in flight from jammu to delhi whose name was mr. Gaurav did not have any ethics and manners to speak to me and my colleague. When we were seated on 10a & 10c, he came rushing and told in loud and fast manner“you both come and sit on back exit window” and moved. Are we your appointed servants, or you have taken us on free ride. Whether mr. Gaurav was previously working in st /best / indian railways as it seemed from his talks that he did not have ethics and manners. Who is he to order us? He could have politely asked “whether we wish to change seats or sit back” and he is not our master to order us? How the airlines have appointed this type of crew members?

Sir i would also like to inform you that at the time of re-shfiting from goair aircraft at delhi, non of senior officers could be seen near the aircaft, nor they even had any guts to come near the aircraft and ask for opology or offer minimum any tea/coffee to the passengers boarding from jammu.

This act on the part of the airlines seems totally negligent and inefficient behavior.

Due to non-reaching on time, i have suffered a huge loss and would therefore like to give notice to go-air to compensate for a sum of rs.10, 00, 000/- (Rupees ten lakhs to me), failing which i will be constrained to file suit against go-air airlines & staff on duty as mentioned above entirely at theirr risk cost and cosequences which kindly note.

It may be noteworthy to mention that the airlines do not follow the rules properly and put lives of the passengers on risk since they are in rush all the time to pick up passengers, leave the passengers and carry new one immeidately een without proper checking of the aircraft. Had the aircraft being checked properly the snags and incidents/accidents could hae been avoided, but the aircraft companies are only concentrating to pick the passengers and leave the passengers on time but this does not happen.

The government says "reach safely" "drive safely". The aircrafts should be properly checked to avoid any inconvenience / incidents before departure everytime, as it may prevent loss of lives and money.

Hope you will take necessary action.

Yours faithfully

Kishore t khudabadi