GoAir — lied to our faces - ripped us off.

Address:	Mumbai City, Maharashtra
Website:	www.goair.in

Booked a domestic flight from delhi to calcutta for 14 july 2017 and had international flights from there to vietnam. When we arrived at the airport we were told the flight was delayed. We had provided an email address and indian phone number but were not informed of the delay earlier in the day.
The delay meant we would miss our onward flights. The desk manager told us to our faces that goair would reimburse the cost of having to buy new flights. I bought new flights on my credit card because he had promised the money would be returned.
This was a lie. The airline did not get us to our destination at the advertised time so we missed our flights and had to spend a lot more money replacing them. The airline has been very slow to reply to my emails - only replies when i've written on its facebook wall - and has completely ignored my grievance that we were lied to by a member of its staff.
I cannot afford what it has cost me in new flights and goair has not assisted at all with my enquiries or to make a formal complaint.
I want the airline to honour its promise of reimbursing me for the costs i incurred because of the delay.
Goair cannot treat customers as if they have unlimited money and expect customers to pay for its incompetency.