GoAir — Misbehaviour by one of your customer care executive

My PNR no F7RG8J my flight is of today ie 30th June from NGP to Pune, yesterday I was not able to do my web check in so I called up your customer service number it was a surprise to me that one lady executive upfront told me she can’t do the web check in and I should do it by myself, when I asked her to give the phone to a TL she said it’s non of my business and banged the phone, this is something just not acceptable. This incidence is of yesterday evening around 6:45 pm
I again called the same number and the other executive helped me with my web check in.
Why such arrogant and mentally disturbed people are kept by you to handle customer. This does not go well with a service industry.
Thanks
Soumen