GoAir — Missed flight

Ankit1124

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka, 560102

First, there is no email regarding flight itinerary and I missed my flight due to their unprofessional behaviour.my flight was at 8:55 PM, I reached Mumbai airport by 8:10 PM but on counter's screen they have not mentioned any flight details so how do I know which queue is for which flight plus nobody is calling for last call if they are closing counter for particular flight. I was standing in queue for 10 mins after 10-12 mins finally it was no number in queue and still there are approximately 35 mins lefts but they told me that I have missed my flight I was in shock how can they say without talking to their supervisor and I have one crucial meeting to attend the very next day for which I have plans for Weeks but because o[censored]nprofessional behaviour of goair I lost that and they dont even regret for that and their manager was like it's our mistake and told me that we are calling for closing of counter and I purposefully mussed my flight.I requested alot with their manager because I have meeting very next day to adjust me in any next flight but goair doesn't even know how to treat with their customer. Seriously goair doesn't deserve to be in aviation industry or either they should learn from other companies.

Kindly do needful in this case

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GoAir customer support has been notified about the posted complaint.

Nov 04, 2016

Updated by Ankit1124 I booked my flight from Mumbai to banaglore and travel date was 4/Nov/2016 20:55 PM. My PNR Number was 7O1L4R. First of all, there is no email regarding flight itinerary and I missed my flight due to their unprofessional behaviour.my flight was at 8:55 PM, I reached Mumbai airport by 8:10 PM but on counter's screen they have not mentioned any flight details so how do I know which queue is for which flight plus nobody is calling for last call if they are closing counter for particular flight. I was standing in queue from past 10 mins after 10-12 mins finally it was my number in queue and still there are approximately 35 mins lefts but they told me that I have missed my flight I was in shock how can they say without talking to their supervisor and I have one crucial meeting to attend the very next day for which I have planed for weeks but because o[censored]nprofessional behaviour of goair I missed that and they dont even regret for that and their manager was like it's First, there is no email regarding flight itinerary and I missed my flight due to their unprofessional behaviour.my flight was at 8:55 PM, I reached Mumbai airport by 8:10 PM but on counter's screen they have not mentioned any flight details so how do I know which queue is for which flight plus nobody is calling for last call if they are closing counter for particular flight. I was standing in queue for 10 mins after 10-12 mins finally it was my number in queue and still there are approximately 35 mins left for flight to Start broading or take off.Their staff person told me that I missed my flight with smiling expression and without even consulting with their supervisor.Their manager was Damn unprofessional according to her that's not their mistake and told me that we are calling for closing of counter for bangalore flight and I purposefully missed my flight.I requested alot with their manager because I have meeting very next day to adjust me in any next flight but goair doesn't even know how to treat their customer. Seriously goair doesn't deserve to be in aviation industry or either they should learn from other companies.

Kindly do needful in this case or otherwise I will Lodge a complaints in consumer court.