GoAir — no refund received despite calling/emailing go air - pathetic service!!

Goair team

I am writing to you with respect to a failure in refund of my money on two pnr numbers (Hdp3sh and c8tmft).

Both flights were from abu dhabi to new delhi.

I was the passenger on pnr hdp3sh (Mr. Kanishka mohan singh) and my wife and daughter were the passengers on the pnr c8tmft (Mrs saumya sharma and ms inara rathore (Infant).

I cancelled both tickets on the 29th september and was assured that i would get a refund of aed 737.35 (On pnr hdp3sh) and aed 734.80 (On pnr c8tmft) on my mastercard credit card ending 4178 (The same one that i used to book my tickets).

It has been more than two weeks since i cancelled my tickets and i have not received any refund. I have spoken to various customer care representatives at goair who have no idea about the refund and are extremely ill-informed about the refund process.in fact, they put the onus on me to chase goair for my refund rather than providing any assistance. I spoke to bhavna on 13 october 2019 – goair customer care representative who had no clue about the refund and refused to provide any assistance. She also refused to provide her last name.

I have checked with my bank (Abu dhabi commercial bank – adcb) in abu dhabi who have confirmed that no refund has been received from goair.

Is this how you treat your customers?

I will be taking legal action in the uae courts if i do not hear from your team.

My number is [protected]

Kanishka singh