GoAir — no response towards refunding my tickets

Address:R.N Guha Road Gol Park, 700028

I booked my tickets in the month of january and due to some sudden medical emergency of my dad I had to cancel my tickets on March 1st week. I was supposed to travel in the month of may for a wedding occasion. My PNR is CBPTMK, I kept on mailing with all the medical requirements but they are least bothered to reply my mails. I called up customer care they keep assuring me that I will get my full refund but I hardly got any. I never knew 1st time my experience with go air would be so worst. My service request no. Is G[protected]. Please take some actions.
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I had successful payment via. Mobikwik but in happyeasygo app the trip is showing cancelled. Initially the same trip was under payment pending category. Kindly reply at earliest.
Tripid :[protected]

Thanks

My pnr no I34VJI ticket had been cancelled but my refund amount not received yet please refund my amount as soon as possible cancellation date I think 18j/19 March refund on my bank account journey from kolakata to portblair on 18 march I had cancelled from happy easy go site pbr no I34VJI

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