| Address: | Mumbai City, Maharashtra, 121410 | | Website: | www.goair.in |
My son reached late to the indira gandhi international airport at 1.40 pm due to some difficulty faced by him due to ola driver. He was supposed to take 2.15 pm g8-336 flight. He requested the airline staff to let him board the plane as he had to appear for a test in mumbai very next morning.
His request went into deaf ears and no effort was made by the airlines staff available there. He was rather advised to pay rs. 3250 and book next available flight g8-446 at 7.40 pm. The poor boy went ahead with the suggestion and paid the money.
The newly booked aircraft could only leave delhi airport around 8.45 pm and reached mumbai close to 11pm. There was heavy rain at mumbai airport and boy had to face further difficulties to get to his final destination during late hours.
Well, go-air will cite excuses like operational difficulty or technical problem for delayed departure.
I have 2 questions to ask:
• even if a customer gets into a genuine difficulty, go-air is happy to charge rs. 3, 250 for delay of 25 minutes to boost their revenue.
• what amount we should get if there is a delay of 65 minutes or more by go-air?
There should be a level playing field for both parties when it comes to late charges. Was this information helpful? | 
Post your Comment