GoAir — non refund of booking amount on flight cancelled by goair

Address:

the mars,fno 204,cresent majestic apts, Hyderabad, Telangana, 500056

Dear sir,

I booked ticket by your esteemed airlines to travel from hyderabad to kochi on 20 january 2020.
Pnr# s859qm
The said flight was cancelled by you.
I approached the goair counter both at hyderabad airport and also kochi airport 0n 20th and 29th respectively and was promised that the amount in full is being refunded.
Till date, i have not received the amount. I feel that the airlines is deliberately holding back my amount.in fact, i returned from kochi by goair flight and made it a point to contact the counter person who promised refund in three days.
I urge you to do the needful with no further delay and intimate me immediately.

Regards,
Ltcol ksn sukumaran
[protected]